Barr & Standley Real Estate (ABN 55 651 170 731) respects your privacy. We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Do Not Call Register Act 2006 (Cth). This policy explains how we collect, use, store and disclose your personal information when you use barrandstandley.com.au, our customer relationship management system (CRM), and our related services.
1. Collection of personal information
We collect personal information when you interact with us, including when you:
- enquire about a property, appraisal or market update;
- subscribe to our newsletters or marketing lists;
- attend inspections, auctions or open homes;
- apply to rent or lease a property;
- negotiate or complete a sale, lease or management agreement with us; or
- use our website and digital tools.
The types of information we collect may include your name, contact details, property preferences, identification details, financial information for applications, and communications with us. We also collect usage information from cookies, Google Analytics and Meta-pixel.
If you do not provide required personal information, we may not be able to provide our services to you.
2. Use of personal information
We only use personal information for the purposes for which it was collected, or for related purposes you would reasonably expect. These include:
- responding to your enquiries and providing requested services;
- conducting property sales, leasing and management activities;
- maintaining and updating our CRM and lead databases;
- sending permitted marketing communications (see section 7);
- meeting our legal and regulatory obligations; and
- website analytics, audience measurement and service improvement.
3. Disclosure of personal information
We disclose personal information only as required to perform our services or meet the law. Typical disclosures include:
- to vendors, purchasers, landlords and tenants as necessary for a transaction;
- to tradespeople, contractors and service providers engaged in property management;
- to professional advisers such as lawyers, conveyancers, valuers and accountants;
- to banks, insurers and utility providers when authorised or required;
- to government agencies and regulators when required by law; and
- to third-party providers of IT, CRM, email, analytics and cloud storage services located in Australia or overseas.
We require service providers who handle personal information on our behalf to comply with confidentiality and APP requirements.
4. Storage and security
We hold personal information in both digital and paper formats. We protect it from misuse, interference, loss and unauthorised access, modification or disclosure through:
- password-protected systems and secure servers;
- restricted staff access to CRM data;
- encryption and secure transmission for sensitive information; and
- locked filing cabinets and secure disposal of physical records.
We retain personal information only as long as necessary for the purposes stated. Our retention schedule is:
- Clients, leads and prospects: retained for as long as necessary to maintain our client relationship, provide future property services, and comply with legal obligations. You may request deletion at any time (see section 5).
- Analytics data: 26 months, consistent with Google retention settings.
After these periods, records are securely destroyed or de-identified.
5. Access and correction
You can request access to your personal information or correction of inaccurate or incomplete information by contacting us (see section 10). We will respond within a reasonable period, usually within 30 days. We may refuse access in limited cases allowed by the Privacy Act, and we will explain our reasons in writing.
6. Cookies, Google Analytics and Meta-pixel
We use cookies, Google Analytics and Meta-pixel on our website to measure traffic and improve services. These tools collect data such as pages visited, time spent, device type and referring site. Google and Meta may transfer this data to servers outside Australia. Data collected is aggregated and does not directly identify you. You can control cookies through your browser settings and opt out of Google Analytics or Meta tracking via their tools.
We use this information to understand how people use our site, improve marketing effectiveness and provide relevant property information.
7. Direct marketing
We may send you property alerts, newsletters and other marketing messages by email, SMS or phone, consistent with the Spam Act 2003 and the Do Not Call Register Act 2006. We only send marketing communications with your consent, which may be express or inferred from your dealings with us. Every message we send includes a clear way to unsubscribe. If you unsubscribe, we will stop sending marketing communications, although we may still contact you about ongoing transactions or legal obligations.
8. Overseas disclosure
Some of our technology vendors (Google Analytics, Google Ads, YouTube, Meta pixels, AWS) store data in the United States. Before disclosing any personal information to those providers we either:
- enter into contractual clauses that require the overseas recipient to handle the information in accordance with the APPs; or
- obtain your express consent to the disclosure after first informing you that the APPs will not apply and we will not be accountable for any misuse.
A current list of countries is available on request.
9. Changes to this policy
We may update this policy to reflect changes to the law or our practices. The latest version will always be published on our website with the effective date shown at the top.
9A. Australian Privacy Principles – how this policy addresses them
| APP | Clause(s) in this policy |
|---|---|
| APP 1 – Open & transparent management | Whole policy; clause 10 for complaints |
| APP 2 – Anonymity & pseudonymity | Clause 1 (last sentence) |
| APP 3 – Collection of solicited PI | Clause 1 |
| APP 4 – Dealing with unsolicited PI | We destroy or de-identify unsolicited PI unless it is relevant to our functions |
| APP 5 – Notification | Clause 1 & 6 |
| APP 6 – Use & disclosure | Clause 2 & 3 |
| APP 7 – Direct marketing | Clause 7 |
| APP 8 – Cross-border disclosure | Clause 8 |
| APP 9 – Government identifiers | We do not use tax-file numbers or driver-licence numbers as our own identifiers |
| APP 10 – Quality of PI | Clause 5 |
| APP 11 – Security | Clause 4 |
| APP 12 – Access | Clause 5 |
| APP 13 – Correction | Clause 5 |
10. Contact and complaints
If you have questions or complaints about this policy or how we handle your personal information, please contact:
Privacy Officer
Barr & Standley Real Estate
Email: accounts@barrandstandley.com.au
Phone: (08) 9721 1144
Address: 19 Stirling Street, Bunbury 6230 WA
We will acknowledge complaints within 7 days and aim to resolve them within 30 days. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.